Tier 2 — Systems Support Plan
Dedicated IT Operations Support for Growing Remote and Hybrid Teams
The Systems Support Plan goes beyond reactive troubleshooting. As your dedicated Technical Operations partner, TaskPilot manages your identity infrastructure, coordinates with vendors on your behalf, oversees devices across your team, and proactively investigates security and access issues — so your growing business runs on a solid technical foundation without the cost of a full-time IT manager.
Best for: Growing teams of 5–25 employees, especially remote or hybrid workforces that need structured IT operations. If you're managing Microsoft Entra ID, onboarding new hires regularly, dealing with MDM, or chasing down vendors — this plan was built for you.
$1,197
/ month
Overage billed at $60/hr in 15-minute increments. All pricing suggested and confirmed at time of engagement.
✓ What's included
- Everything in Tier 1 — Essentials
- Active Directory / Microsoft Entra ID management
- User onboarding & offboarding (up to 2/month)
- Mobile Device Management (MDM) oversight
- OS updates, device configurations & compliance
- Vendor liaison — SaaS, ISP & hardware vendors
- Permission audits & security access investigation
- 25 hours of active task time per month
✕ Not included in this tier
- Monthly security health checks (Tier 3)
- Helpdesk ticket tracking & trend reporting
- SOP writing or knowledge base management
- Executive admin or inbox management
- Social media logistics
- Server administration or ISP-level infrastructure
- More than 2 user onboardings/offboardings per month
Support channelEmail & chat
Response targetWithin 2–3 business hours
Active hours25 hrs / month
Overage rate$60/hr (15-min increments)
ContractMonth-to-month
EscalationComplex issues escalated with full documentation
Common requests handled at this tier
We just hired two new team members — can you set up their Microsoft 365 accounts, assign the right permissions, and get their devices enrolled in MDM?
Our internet has been dropping for a week and it's affecting the whole team. Can you get on the phone with our ISP and handle the escalation end-to-end?
I think a former employee still has access to some of our shared drives. Can you do a permission audit and remove any lingering access?
We just switched SaaS tools and need all 18 user accounts migrated. Can you coordinate with the vendor and handle the transition?
Need full-spectrum IT leadership? The Command Plan adds monthly security health checks, helpdesk ticket tracking, trend reporting, and quarterly license audits — everything in Tier 2 plus proactive oversight.
Ready to get started? Book a free 30-minute discovery call. We'll confirm your team size, document your environment, and match you to the right plan.
Book a Free Discovery Call