Tier 1 — Essentials Plan

Responsive IT Helpdesk Support for Small Business Teams

The Essentials Plan is your dedicated first line of defense against everyday technical issues. As a small business owner, you shouldn't have to wait on hold or fight a ticket queue when your team has a problem. TaskPilot gives you direct, expert-level IT support via email or chat — available when you need it, scoped so you always know what you're getting.

Best for: Solopreneurs and small teams of up to 5 employees who need responsive, professional IT support without the overhead of a full-time hire. If password resets, MFA setup, connectivity issues, and hardware troubleshooting are slowing your team down, this plan was built for you.
$497 / month
10 hrs active task time / month Month-to-month No long-term contract

Overage billed at $65/hr in 15-minute increments. All pricing suggested and confirmed at time of engagement.

✓  What's included
  • ✓ Direct team support via email or chat — no ticket queues, no hold music
  • ✓ Password resets & account lockout resolution
  • ✓ Multi-Factor Authentication (MFA) setup & configuration
  • ✓ Wi-Fi, VPN & basic connectivity troubleshooting
  • ✓ Printer, scanner & standard hardware support
  • ✓ 10 hours of active task time per month
✕  Not included in this tier
  • ✕ Active Directory / Microsoft Entra ID management
  • ✕ Vendor liaison services
  • ✕ Mobile Device Management (MDM)
  • ✕ Security audits or permission reviews
  • ✕ Server or ISP-level infrastructure work
  • ✕ SOP writing or process documentation
Support channel Email & chat
Response target Within 4 business hours
Active hours 10 hrs / month
Overage rate $65/hr (15-min increments)
Contract Month-to-month
Escalation Out-of-scope work quoted before proceeding
Common requests handled at this tier
My team member is locked out of their Microsoft 365 account and can't get into Outlook. Can you resolve this today?
Our office printer stopped working after a Windows update pushed overnight. Can you troubleshoot it remotely?
I need MFA set up on three accounts before our client audit next week. Can you handle the configuration?
One of my team's laptops can't connect to our VPN. Everything else on the network is fine. Can you diagnose it?
Need more than Tier 1? If a request falls outside this plan's scope, it will always be quoted transparently before any additional work begins — or escalated to the Systems Support plan with no surprises.

Ready to get started? Book a free 30-minute discovery call. No commitment, no pitch — just clarity on whether TaskPilot is the right fit for your business.

Book a Free Discovery Call