Tier 3 — The Command Plan

Full-Spectrum Fractional IT Leadership for Established Small Businesses

The Command Plan is TaskPilot's most comprehensive service tier — combining full-spectrum fractional IT oversight with structured helpdesk operations and proactive security management. Built on the Tech Guard and Workflow Support frameworks, this plan turns your IT environment into a well-documented, security-hardened, continuously improving operation. You get monthly security health checks, MFA and password policy enforcement, software patching, helpdesk ticket tracking, and regular reporting — so your technology runs like a system, not a series of improvised fixes.

Best for: Established small businesses of 15–50 employees that need fractional IT leadership, proactive security oversight, and operational structure — without the $80,000+ annual salary of a full-time IT manager.
$2,197 / month
40 hrs active task time / month Month-to-month No long-term contract

Overage billed at $55/hr in 15-minute increments. Hour count and pricing suggested; confirmed at time of engagement.

✓  What's included
  • ✓Everything in Tier 1 & Tier 2
  • ✓Monthly digital security health checks
  • ✓MFA enforcement & password policy audits
  • ✓Critical software patching (monthly)
  • ✓User onboarding & offboarding (up to 4 users/month)
  • ✓Helpdesk ticket tracking (ServiceNow, Jira, or Trello)
  • ✓Monthly trend reporting & root cause analysis
  • ✓Ticket status management & follow-through
  • ✓Quarterly software license audits
  • ✓40 hours of active task time per month
✕  Not included in this tier
  • ✕SOP writing or knowledge base management (available as add-on)
  • ✕Executive admin or inbox management (available as add-on)
  • ✕Social media logistics (available as add-on)
  • ✕Server administration or network infrastructure
  • ✕ISP-level deep diagnostics
  • ✕Accounting, bookkeeping, or legal services
  • ✕More than 4 user onboardings/offboardings per month
  • ✕Content creation or graphic design
Support channelEmail, chat & dedicated helpdesk portal
Response targetWithin 1–2 business hours
Active hours40 hrs / month
Overage rate$55/hr (15-min increments)
Onboarding/offboardingUp to 4 users/month
EscalationMonthly review of open issues; documented escalation path for security events
Common requests handled at this tier
Can you run our monthly security check, update our password policies, and give me a report on which software licenses we're not using?
We keep getting the same printer issue every week. Can you track it in our helpdesk, find the root cause, and document the fix so it stops happening?
We're onboarding four new hires this month. Can you handle all account setups, MDM enrollment, and permissions — and send me documentation when each one is done?
I want a monthly report showing our top support issues, resolution times, and any recurring problems I should know about.
Want to layer on more? SOP & Knowledge Management, Executive Admin, and The Social Signal are all available as add-ons to any Command Plan engagement.

Ready to build a system, not just fix problems? Book a free 30-minute discovery call and we'll map out exactly what Tier 3 would look like for your business.

Book a Free Discovery Call