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Best for: Busy owners who need organized support processes. I will organize your helpdesk, so nothing falls through the cracks.
Ticket Tracking: I log into your system (ServiceNow, Jira, or Trello) to categorize, tag, and track every support request.
Trend Reporting: I analyze your support history to tell you why issues keep happening (Root Cause Analysis) so we can solve the real problem.
Status Updates: I ensure every ticket has a clear status and follow up on stalled items so your team stays moving.
Included in Workflow Support or sold separately. I write the instructions so you don't have to explain it again.
SOP Writing: I take your rough notes and turn them into clear, step-by-step Standard Operating Procedures.
Knowledge Base Creation: I build a centralized, searchable library of "How-To" guides for your team.
User Manuals: I create easy-to-read guides for your software and tools, helping new hires get up to speed faster.
Best for: Busy owners who need organized support processes. I will organize your helpdesk, so nothing falls through the cracks.
Ticket Tracking: I log into your system (ServiceNow, Jira, or Trello) to categorize, tag, and track every support request.
Trend Reporting: I analyze your support history to tell you why issues keep happening (Root Cause Analysis) so we can solve the real problem.
Status Updates: I ensure every ticket has a clear status and follow up on stalled items so your team stays moving.
Included in Workflow Support or sold separately. I write the instructions so you don't have to explain it again.
SOP Writing: I take your rough notes and turn them into clear, step-by-step Standard Operating Procedures.
Knowledge Base Creation: I build a centralized, searchable library of "How-To" guides for your team.
User Manuals: I create easy-to-read guides for your software and tools, helping new hires get up to speed faster.