Enterprise-Level IT Operations for Growing Businesses

To ensure I reserve enough time for all clients, hours reset on the 1st of every month. This encourages us to be proactive rather than reactive.

For Retainer clients, I guarantee a response within 4 hours during business days. For Hourly/Project clients, standard response time is 24-48 hours.

An MSP is often a faceless call center that charges you per device and treats you like a ticket number. I am a dedicated Technical Partner. I integrate into your team, learn your specific workflows, and handle the "human" side of IT—like training your staff and writing your documentation—which most MSPs won't touch.

As a Virtual service, I cannot physically replace a hard drive or fix a cracked screen. However, I provide expert remote diagnostics to tell you exactly what is wrong. If a repair is needed, I can coordinate with the manufacturer (Dell/Apple) or a local shop on your behalf so you don't have to manage the logistics.

Yes. My background includes over 10 years in Global Law Firms (Holland & Knight, Sullivan & Cromwell) and healthcare environments. I am accustomed to strict NDAs, HIPAA-compliant workflows, and handling sensitive data with the highest level of discretion.scription

Standard support hours are 9:00 AM – 5:00 PM EST. However, I understand that critical failures happen. After-hours emergency support is available to Retainer Clients at an emergency hourly rate. We will define a clear "Service Level Agreement" (SLA) during your onboarding so you know exactly who to call when things break.

I bring my own tools for ticket tracking and documentation. However, for me to manage your systems (like Microsoft 365 or your website), you will need to own those licenses. During our Discovery Call, I will audit your current software stack and let you know if you are overpaying for tools you don't need.